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Special Orders
 

PURPOSE: Keweenaw Co-op provides a service to our Owners and Non-Owners to enable them to purchase bulk or case quantities of products we carry and case or smaller quantities of products we do not regularly carry. Because the handling of Special Orders requires additional time and attention, we have adopted the following policies and procedures to make this system effective and efficient for our Owners and us.

POLICY:

  1. An order needs to be a full case, sack; bag or whatever forms the item comes from the wholesaler to qualify for case pricing. This is calculated at 20% over cost for current Owners and no discounts for Non-Owners and Owners not current on their payment plans. (effective 1 September 2013)

  2. If an item is available from a wholesaler in an amount less than a case, called an "each", that type of Special Order will be priced at regular retail per department margins. Those orders will receive it as usual at the register.

  3. Special Order prices and availability are not guaranteed. Wholesale prices may change between the time the customer places the order and the time it is received by the Co-op. Buyers do their best to try to obtain the product in a timely manner, but product availability, supplier minimums, and infrequency of ordering from certain vendors may cause delays.

  4. A deposit of 20% may be required for products that the Co-op does not regularly stock. The deposit is non-refundable, unless the product is unavailable.

  5. When a Special Order is received, the customer will be notified. Non-perishable items must be picked up within two weeks unless other arrangements are made. Perishables must be picked up within one week, no exceptions.
 
             
       
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